Make Every Conversation Count.
Pearl-Plaza named a Major Player in the 2024 IDC MarketScape: Worldwide Conversational Intelligence and Analytics
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Integrate Every Customer Experience Signal
85% of your CX data is unstructured. AI unlocks 100% of it.
Explore Our Solutions
Capture and Connect Data
Make disconnected experience data a thing of the past. Pearl-Plaza helps you capture and connect unstructured and structured experience data in every format, at every stage of the customer journey.
Learn MoreIdentify the Richest Insights
Experience data comes in all shapes and sizes, and without the right technology it’s near impossible to understand. Pearl-Plaza’s award-winning AI helps you generate richer insights, unify omni-channel experiences and predict customer intent.
Learn MoreUnlock the Smartest Actions
Every team knows something about your customer, but decisions are often based on a limited vantage point of the customer journey. Align your teams to take deliberate actions that resolve both individual cases and recurrent experience issues.
Learn More2.4x
Higher Revenue Growth
Firms with high levels of alignment across their customer-facing functions realise 2.4 times higher revenue and double the profitability compared to those with no alignment.
“The Customer-Obsessed Growth Engine”, Forrester Research, Feb 2023
Trusted by World-Class Brands
We were looking for a partner that would support us through the ebbs and flows of creating a world-class customer experience program, and with Pearl-Plaza, we know that help is not too far away.”
Trish Roberts
Voice of Customer Program Manager, NZ Post
Partner with Pearl-Plaza
Gartner® Magic Quadrant™ for Voice of Customer
Users “Would Recommend” According to Gartner Peer Insights
The Forrester Wave™: Text Mining And Analytics Platforms
See ROI in Half the Time
Pearl-Plaza’s integrated CX approach increases customer lifetime value and bottom line performance in just 12 months, significantly faster than the industry average of 25 months!
