Integrated Customer Experience Solutions with AI – Pearl-Plaza (Asia)

Make Every Conversation Count.

Pearl-Plaza named a Major Player in the 2024 IDC MarketScape: Worldwide Conversational Intelligence and Analytics

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Integrate Every Customer Experience Signal

85% of your CX data is unstructured. AI unlocks 100% of it.

Capture and Connect Data

Make disconnected experience data a thing of the past. Pearl-Plaza helps you capture and connect unstructured and structured experience data in every format, at every stage of the customer journey.

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Identify the Richest Insights

Experience data comes in all shapes and sizes, and without the right technology it’s near impossible to understand. Pearl-Plaza’s award-winning AI helps you generate richer insights, unify omni-channel experiences and predict customer intent.

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Unlock the Smartest Actions

Every team knows something about your customer, but decisions are often based on a limited vantage point of the customer journey. Align your teams to take deliberate actions that resolve both individual cases and recurrent experience issues.

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2.4x

Higher Revenue Growth

Firms with high levels of alignment across their customer-facing functions realise 2.4 times higher revenue and double the profitability compared to those with no alignment.

“The Customer-Obsessed Growth Engine”, Forrester Research, Feb 2023

Trusted by World-Class Brands

Pearl-Plaza really helps the organisation manage its CX, and EX in the future, using all of its available modules in the platform.”

Paul Jeshimon L De Leon
Data Analytics Manager, St. Luke’s Medical Center

Partner with Pearl-Plaza

See ROI in Half the Time

Pearl-Plaza’s integrated CX approach increases customer lifetime value and bottom line performance in just 12 months, significantly faster than the industry average of 25 months!

A bar graph showing time to ROI with different CX partners.

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