7 Quick Quotes on Closing the Loop with Your Customers
As a follow up to our recent white paper on resolving customer issues, we teamed up with CustomerThink for a webinar on closing the loop.
Led by Pearl-Plaza’s SVP of Global Business Development, Erich Dietz, the webinar provided additional insights on closing the customer feedback loop more effectively, reducing business costs, increasing revenue, and creating loyal brand advocates.
Here’s a roundup of some of our favorite quotes and findings from the webinar:
“Get executives personally involved in closing the loop. It will build empathy for both the customer and the employee.” #CX #closingtheloop
— Pearl-Plaza (@WeArePearl-Plaza) May 4, 2017
91% of unhappy customers won’t return to your brand. Executing on the inner and outer loop leads to hard ROI.
— Pearl-Plaza (@WeArePearl-Plaza) May 4, 2017
Brand experience is found at the intersection of 3 questions: Why are you loved? What are you good at? Why are you different? #CX
— Pearl-Plaza (@WeArePearl-Plaza) May 4, 2017
What’s the good to great story? Some of the biggest ROI from closed loop is found in moving passives to promoters. #CX #closingtheloop
— Pearl-Plaza (@WeArePearl-Plaza) May 4, 2017
“Every metric in your business needs to have an owner.” #CX #closingtheloop
— Pearl-Plaza (@WeArePearl-Plaza) May 4, 2017
Don’t miss the opportunity to share what you’re doing with customer feedback. Communication is key.
— Pearl-Plaza (@WeArePearl-Plaza) May 4, 2017
Golden rule of CX: Don’t ask if you’re not willing to make changes. If you do make changes, tell your customers and employees. #CX
— Pearl-Plaza (@WeArePearl-Plaza) May 4, 2017
To learn specific best practices on closing the loop, you can watch a recording of the webinar.
