Q3 Product Feature Highlights
Discover Pearl-Plaza’s 2024 Q3 product release introduces advanced features designed to enhance customer feedback analysis and operational efficiency. Key innovations include API-driven competitor review data ingestion, localized search insights, and smart summaries for faster data analysis. These updates streamline decision-making, helping businesses gain deeper insights and stay competitive.
Pearl-Plaza’s Q3 product release focuses on making integrated CX more actionable, faster, and easier. With AI-powered improvement suggestions, more robust API integrations and intelligent automation, competitor review data ingestion, and individual speaker insights from customer conversations—it’s time to take your CX program to new levels.
To dive deeper into these advancements, speak with an expert or contact a dedicated account manager.
Smartest Actions
1. Smart Recommendations and Summaries
Reduce time to insights and improve program engagement with coaching recommendations
Let AI be your sidekick to make sense of your customer voice in seconds. Generate contextual program recommendations and summaries on any widget to understand the data behind visualizations and suggestions for improvement. These summaries can be shared across teams, helping to streamline decision-making and foster engagement across the organization.
Use Case: “As a CX Analyst, I want to quickly understand anomalies in my data and provide a summary of findings and recommendations for next steps to my Executive audience.”
Understand Conversational Experiences: Reduce time to insights and improve program engagement
2. Google Post Publishing
Drive sales with easy publishing from Local Listings
Promote your business updates, sales, and events directly on Google through streamlined post publishing. Engage local customers and enhance local business listing visibility, ensuring your business stays top-of-mind as potential customers browse online.
Use Case: “As a marketing manager, I need to be able to share business updates, promotions, and events via Google Posts, so that we inform and engage with our customers as they browse online and allow them to make better decisions.”
Local Listing Management: Create and publish Google Posts.
Richest Insights
3. Pinpoint Speaker Insights
Gain personalized insights by targeting individual speaker sections
Target individual speaker insights with accuracy. Section-level filtering surfaces specific conversations with sections meeting your criteria, such as the exact speaker and certain mentions, ensuring you can focus on what matters most—understanding a customer’s intent or identifying agent performance improvement areas.
Use Case: “As a CX manager, I want to focus on the insights from an individual speaker so I can identify pain points, optimize agent performance, understand the overall conversation, and create a plan to address needed areas of improvement.”
Conversational Insights on Particular Areas of a Document: Speaker-specific insights for targeted agent training and customer understanding
4. Add Context With Widget Comments
Describe events in specific areas of charts and graphs
Reduce confusion by adding comments to specific sections of widgets, offering clear context on particular events or trends. Whether explaining sudden changes in performance or a shift in customer feedback, widget comments enable clarity for better decision-making.
Use Case: “As a CX Manager, I want to quickly explain things to my ELT viewer, such as why there is a dip in this line graph or why the NPS changed from last month to this month.”
Enhance Understanding: Add comments describing events and observations for specific areas of charts and graphs.
Strongest Signals
5. Ingest Competitor Review Data via API
Gain a competitive advantage with richer insights into how to take market share from competition
Easily merge competitor review data from multiple review sources with other key experience signals in your preferred BI tool. Gain deeper, actionable insights that reveal your competitors’ strengths and weaknesses, allowing you to focus your strategy to increase performance and become the brand that customers prefer over others.
Use Case: “As a marketing manager, I need richer insights from our competitor analysis to build effective strategies to outperform the competition.”
Competitor Review: Combine your competitor reviews with other experience signals in your preferred BI tool.
6. Set Local Search Zone
Optimize your local SEO with a fixed search zone radius
Most companies have a specific search zone radius in mind they’d like to monitor and track across their search terms and locations. Focus on the areas that matter the most in your local SEO strategy, and extract consistent search rank data, across locations and search terms, that allows for easy comparison. Quickly spot top-performing search terms with clearer, actionable insights and apply learnings to increase organic revenue.
Use Case: “As a marketing manager, I need to be able to set and track a fixed search zone radius across all search terms and locations, so that I can focus exclusively on the area aligned with my strategy and better capture and analyze business opportunities within that zone.”
Localized Reviews: Set a fixed local search radius across your locations.
Discover These and Other Innovative Product Features
The features unveiled today offer a glimpse into the innovative products and features currently available, as well as those on Pearl-Plaza’s extensive innovation roadmap. Contact us or a dedicated account manager if you want to learn more. Pearl-Plaza has shared its press and release notes, highlighting its technological advancements and industry leadership.
2024 Product Feature Releases
Explore the latest product feature releases, with more details available below.
Each product feature supports an integrated customer experience approach, empowering businesses to collect customer data across the entire customer journey. Our proprietary AI-based technology automates and analyzes data from every channel, revealing key areas for business growth, enhancing efficiency, and providing deeper insights into feedback, sentiment, buyer behavior, and market dynamics.
Stay Ahead with Pearl-Plaza’s Innovative Solutions
Stay ahead of the competition with Pearl-Plaza’s continuous innovation. Our latest product features empower businesses to better understand customer feedback and enhance operational efficiency, giving you the tools to make smarter, data-driven decisions. With a commitment to evolving our solutions, Pearl-Plaza helps you stay agile, gain a competitive edge, and drive meaningful business outcomes. Learn more about our XI platform, the world’s most recommended CX solution.
