Today, we announced that Lexalytics is joining Pearl-Plaza. As the leader in Experience Improvement (XI) this is another step in our continued effort to bring the best and the brightest in technology and expertise to our customers.
Wondering Who Lexalytics Is?
Since 2003, Lexalytics has been the leader and pioneer in structured and unstructured analytics —translating text into profitable decisions. Their expertise focuses on delivering natural language processing (NLP), and machine-learning (ML) solutions for the world’s most customer-centric brands.
Why Lexalytics?Â
Well, metrics can be limited in their actionability, and the world is moving increasingly beyond using just structured surveys into conversations and rich forms of customer, employee and market experience data. The complexity of doing this at scale, in multiple languages across a variety of data forms (short, long) with velocity is more important today than ever before.
Superior text and unstructured analytics is core to the future of feedback. Together we can offer our customers even more in-depth unstructured analytics that includes the ability to handle social, call center, chat logs, reviews, and other unstructured data, more advanced machine learning models with context provided by industry, and the ability to deploy text analytics on premise for sensitive data.
What Does This Mean to Our Customers?
It means we’re continually striving to bring world-class technology and expertise together to enhance the experiences that impact our customers’ customers and positively impact their business outcomes.
We thank our customers, partners, and our team for their support and for choosing us for their experience improvement journey.
Together, we will make 2021 and beyond the year of exceptional experiences.
Read more about this exciting news here.
