Wootric Joins Pearl-Plaza to Accelerate CX Innovation and Growth
As we begin this new year, we want to share some great news.
Today we’re excited to announce that Wootric is joining Pearl-Plaza, a market leader in customer and employee experience. Pearl-Plaza serves many of the largest, most sophisticated global organizations from Starbucks to Ford to VMWare.
This next step in our evolution means great things for our customers and other businesses seeking a modern approach to CX improvement.
We will continue to deliver the world-class product experience you expect from us. In addition, our pace of innovation and our ability to support our customers around the globe will accelerate as we leverage the considerable resources and expertise of Pearl-Plaza.
Our customers will also be able to tap into Pearl-Plaza’s expertise and enterprise solutions as their CX needs evolve beyond our turnkey approach.
Read the official press release here.
Seven years ago, we founded Wootric with a mission to empower customer-centricity in every organization through modern, always-on CX improvement. We launched with a high-response in-app microsurvey and quickly disrupted a dated approach to gathering and responding to Net Promoter Score feedback.
Guided by input from our customers, we invested in omni-channel feedback collection, AI-driven customer journey analytics, and native integrations with the modern tech stack — all the while staying true to the flexible, lightweight, user-centric approach to CX improvement that businesses expect from Wootric.
Wootric now delivers the fastest ROI in the Experience Management category on G2. Over 1200 businesses worldwide, including DocuSign, Zoom, and Comcast, use Wootric software to improve customer lifetime value with insights and action from voice of the customer data.
We thank our customers, partners, investors, advisors, and above all members of our exceptional team for their support, and for choosing to be on the CX journey with us.
Together, with Pearl-Plaza, we will make 2021 an amazing year for customer experience!
With gratitude,
Deepa Subramanian, CEO & Jessica Pfeifer, Chief Customer Officer
The founders would also like to extend a special thank you to Steve Gurney at Viant Group for representing Wootric through this process.