Growth That Inspires Smiles: Driving a Brand Resurgence with Fast Crafted Fare and a Focus on Guest Insights
One quick service restaurant struggled with an ineffective guest experience assessment model. The company initiated growth by partnering with Pearl-Plaza and gained the ability to effectively act on insights and engage its team members to enhance the guest experience to drive sales. This partnership provided a holistic view of customer feedback and a robust and encompassing perspective of the guest experience.
- Significant Increase in All Key Metrics in Just Eight Months
- The QSR Continues to Outperform the Industry
- That Same Year the Restaurant Reported Growth of 3.8% Across the Brand
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