A Unified Approach to Improving the Support Experience Around the Globe

SoftwareONE is a leading global provider of end-to-end software and cloud technology solutions, enabling companies to deliver complex business transformation initiatives.

Pearl-Plaza is SoftwareONE’s global customer experience improvement partner. To ensure that requests for feedback reflect SoftwareONE’s commitment to customer experience, Pearl-Plaza gathers feedback using automated, hyper-targeted microsurveys that are customized by language and more. In addition, Pearl-Plaza technology plays “traffic cop” so that customers are not over-surveyed. Responses flow from Pearl-Plaza to ServiceNow, making it easy to close the loop with customers in real-time.