The Active Listening Studio™ is a one-of-a-kind listening suite that gives you the control to gather feedback at every touchpoint.
Our Unique Approach to Experience Improvement
DIY Survey Creation
Take the Reins
Design, create, and deploy smart and effective full surveys and micro-surveys for your core program or ad-hoc research queries.
Engagement Engine
Conversations, Not Interrogations
Pearl-Plaza’s patented, AI-powered Engagement Engine™ encourages rich conversations by listening and responding to customers in real time, eliciting not only more, but more valuable responses.
Issue Resolution
From Surveying to Solving
Solve customer issues before they ever reach an agent. The Rapid Resolution Engine™ directs customers to helpful information within the feedback experience, proactively reducing contact center volume and significantly improving the customer experience.
Eligibility Engine
Avoid Over-Soliciting
Dodge survey fatigue with our Eligibility Engine™, which automatically monitors survey frequency and suppresses invitations for those who have already responded.
Social Monitoring
Capture Every Customer Story
Pearl-Plaza helps you tap into popular online review and social sites and embeds these stories alongside additional experience data, ensuring you have the full spectrum of the customers’ voice built into your business decisions.
Multimedia Feedback
How You Listen Matters
Hearing your customers’ stories and seeing facial expressions and body language adds a depth of understanding and emotion that supplements traditional text feedback and reviews.
Customer Story
More Effective Listening
Using the Active Listening Studio to revamp its listening, a leading global retailer increased survey response rates by 37% and response length by 38%. This meant more and better customer-sourced guidance for every department across the organization.
See More Customer Stories
