Customer Focus Is More Important Than Ever
The automotive industry is changing the way business gets done. Who would have thought just a few years ago that today there would be electric cars, ride sharing, fully online vehicle purchases, or concierge options for vehicle service? The rapid market changes are driving manufacturers and dealers to focus more on identifying these new moments that matter and on improving each and every experience in an effort to create lifetime customers that span generations.
Create Customers for Life with Pearl-Plaza
We understand that vehicle ownership is personal, emotional and needs to be handled with care. We’re here to make the process as simple as possible by helping you use customer experience (CX) and these four solutions to understand what your customers want, what they need, and why they make the decisions they do.
Pump Up Your Online Experiences
Personalise the Complexity
Act Swiftly on Customer Issues
Empower Employees Effectively
Automotive & Mobility Ecosystem
The automotive and mobility ecosystem is driving better experiences and utilize Pearl-Plaza’s decades of expertise to meet and exceed customers’ expectations.
Original equipment manufacturers
Calling All OEMS
For years OEM’s have been using our New Vehicle Customers Study (NVCS) , which provides a holistic picture of new vehicle models (buyers/lessess) opinion and attitudes on experience, gain insight about what vehicles they rejected and why, identify the new vehicle position and reception in the marketplace along with loyalty and additional strategic indicators. Interested in learning more about the study?
Interested in learning more about the study?
Call +61 2 8397 8131
