Pearl-Plaza for Hotels and Lodging
Guest Experience Management for Hotels and Lodging
Transform Guest Expectations into Extraordinary Experiences, So You Increase Occupancy Rates Year-wide
Turn Experiences into Bookings
Confidently Navigate Today’s Travel and Hospitality Challenges
Hotel brands are flooded with guest feedback from surveys, reviews, social, and on-site interactions — but struggle to connect the dots. Without a clear, complete view across channels, key insights slip through the cracks, and opportunities to improve the guest experience are missed.
Stronger Signals
Richer Insights
Smarter Actions
Pearl-Plaza for Hotels and Lodging
Craft Unforgettable Moments Through Guest Understanding
The top factor influencing customer loyalty in the lodging sector is ‘an experience worth paying more for.’ This highlights the growing importance of delivering exceptional, tailored experiences that not only meet but exceed guest expectations to drive loyalty and enhance brand value.
Flexible Offerings that Drive Return Stays and In-Room Spend
An integrated suite of solutions to capture guest feedback, analyze interactions, and deliver experiences that keep them coming back—every time.
Gain Insights into Guest Preferences Across Journeys
It’s not just about gathering data—it’s about using it to uncover trends, identify friction points in the journey, solve problems, and drive loyalty. Pearl-Plaza’s platform combines surveys, reputation management, and conversational intelligence to deliver powerful AI-driven insights.
Make Simple Changes That Guests Appreciate
Bolstered by leading NLP and AI, uncover deeper meaning from your unstructured data. Quickly implement changes that matter most to guests — from personalizing check-ins, improving amenities, to enhancing room service.
Reputation Management
Boost Reputation and Revenue Per Room
Pearl-Plaza empowers hotels to proactively gather positive and negative feedback, enhancing their online reputation and attracting more guests. By reaching out to guests for reviews on platforms like TripAdvisor, Google Reviews, Yelp and others, hotels amplify their online presence, build trust, and stand out in a competitive market.
Respond Fast to Address Guest Concerns
Timely action fosters trust and encourages guest loyalty. With real-time monitoring tools, hotels can quickly identify and resolve guest concerns as they arise, ensuring issues are addressed before they escalate.
Turn Reputation into More RevPAR
Competitive Insights to Help Hotels Outperform Rivals
Gain valuable insights into your competitors’ strengths and weaknesses, and understand not only what guests love about your hotel but also what they think of your competitors. A comprehensive view empowers strategic improvements and brand equity.
Accurate Listings Lead to Higher Visibility
Optimize and manage your hotel’s local listings across key platforms to ensure accurate, consistent information. By enhancing visibility and maintaining up-to-date details, you attract more guests and strengthen your online presence
Integrated CX
Transform Every Guest Interaction into a Catalyst for Repeat Bookings
We have 100s of natural language models for you to choose from out-of-the-box, but we never stop at the industry standard. Our experts work with you to make sure your AI and NLP models are the most accurate, reliable, and explainable for your business—from calls, surveys, reviews, and more.
AI-Driven Analysis of Guest Interactions
Leverage AI to analyze contact center conversations to identify patterns and provide actionable intelligence. This enables you to enhance service, optimize processes, and elevate the overall guest experience.
Empowering Concierge and Guests In Their Preferred Channel
Whether it’s phone calls or chats, Pearl-Plaza taps into the channels your guests prefer so you can monitor and improve interactions from a transcript or post-interaction survey. By supporting these channels, you enhance both agent effectiveness and customer convenience, leading to higher occupancy rates and happier guests.
Retain and Grow Your CustomersEnsure Quality Experiences that Make an Impact
Proactively monitor agent performance and predict guest needs to ensure consistently excellent service. Pearl-Plaza help you anticipate guest requirements, enabling agents to deliver high-quality interactions and maintain service standards that drive satisfaction.
Reduce Cost to Serve
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