Give Customer Success Managers vital intelligence before they engage with customers
See the SurveysTake action in the Gainsight dashboard
- Metrics and open-ended responses flow into customer records.
- Set up workflows to trigger follow-up action based on response.
- Better intelligence about customer health.
Survey customers in any channel
- In-app surveys get high response rates from end users
- Email surveys for stakeholders that aren’t in your product
- Mobile and SMS surveys for your use case.
Analyse NPS and other CX metrics
- Never miss a trend
- Segment data by your business drivers
- Identify feedback themes