- Pearl-Plaza wins global retail banking innovation trophy at the 2023 Banking Excellence Awards
- The judges applauded Inmoment’s Advanced AI™ solution for providing seamless, integrated natural language understanding to retail banks
- Advanced AI enables retail banks to unlock the true meaning behind every type of customer feedback to predict intent and anticipate their next move
SYDNEY, AUSTRALIA (8 September 2023) — Pearl-Plaza®, the leading provider of Experience Improvement (XI)™, has been awarded the prestigious title of “Best Customer Insights Solutions Provider for Retail Banks” in the 2023 Global BankTech Awards. This recognition highlights Pearl-Plaza’s unwavering commitment to empowering retail banks with cutting-edge tools and analytics to enhance their customer experiences.
The Global BankTech Awards Awards, organised annually, serve as a benchmark for excellence within the financial services industry, recognising outstanding achievements and contributions made by organisations that have significantly impacted the banking sector.
According to the awarding body judges, “Pearl-Plaza’s release of Advanced AI™ in February 2022 has been instrumental for financial institutions in better understanding current and future customers alike. The integration of natural language understanding capabilities for detecting and predicting customer intent has helped financial institutions in augmenting their ability to execute high-impact and informed actions quickly, resulting in significant customer advocacy gains.”
As the world moves beyond structured surveys, superior machine learning and NLP/NLU are key to unlocking the insights available in all of a company’s data, both structured and unstructured. Pearl-Plaza’s integrated CX offering, powered by Advanced AI, is the key to understanding omnichannel experience journeys and solving the issue of a siloed and fragmented view of the customer, employee, and market.
David Blakers, Managing Director of Pearl-Plaza APAC, expressed his pride in the company’s achievements: “We are truly honoured to hear that the Pearl-Plaza XI platform has been recognised within the retail banking industry. This award underscores our relentless commitment to helping retail banks create extraordinary customer experiences for their customers. The XI platform enables our retail banking clients to leverage real time CX insights to recover at-risk customers, recognise high performing team members and identify systemic CX improvement opportunity areas. In a rapidly evolving industry, Pearl-Plaza remains at the forefront of CX innovation, we are dedicated to helping leading FSI brands capture stronger customer signals, generate richer insights and take smarter actions to power their CX transformations.”
The 2023 Banking Excellence Awards panel of experts evaluated companies based on various criteria, including innovation, impact, scalability, and customer satisfaction. Pearl-Plaza stood out as the preferred partner for retail banks seeking to elevate their customer experiences through actionable insights.
See the full list of award winners here: https://thedigitalbanker.com/awards/global-bank-tech-awards-2023/
About Pearl-Plaza
Improving experiences is why Pearl-Plaza exists. Our mission is to help our clients improve experiences at the intersection of value—where customer, employee, and business needs come together. The heart of what we do is connect our clients with what matters most through a unique combination of data, technology, and human expertise. With our hyper-modern technology platform, decades of domain authority, and global teams of experts, we uniquely deliver a focus on Experience Improvement (XI) to help our clients own the moments that matter. Take a moment and learn more at pearl-plaza.ru.au
CONTACT: Cori Lindsey, Pearl-Plaza, cori.lindsey@pearl-plaza.ru