Restaurants & Food Services Feedback Platform

Rethinking the Guest Experience

When guests can experience your brand without ever stepping foot in a location, it is difficult but necessary to guarantee a personalised, convenient, and safe experience across every part of their journey. The current landscape is forcing brands to quickly rethink how they do business due to less casual dining, the food delivery boom, new food movements (plant-based, vegan), supply chain pressure, take-away transitions, and more.

Optimise the Guest Experience with Pearl-Plaza

At Pearl-Plaza, we understand that you’re dealing with a lot and we’re here to help you deliver exceptional moments that matter for your customers. Our technology and food service expert solutions can help you dig deeper into what guests want and what changes need to be made so you can make the most effective business decisions possible in this new environment.

Embrace New Dining Channels & Touchpoints

Create Consistency Across Locations or Franchises

Encourage guest experience program adoption across locations or franchises and ensure consistently memorable experiences with systems linked to demonstrable value. With measurable improvements in operational efficiency, location specific reporting and coaching, end-to-end visibility into complaints from all regions, and more, you’ll be able to get everyone on board!

Leverage Staff to Unlock Potential Process Breakdowns

If you’re looking for intelligence on when, where, and how to improve guests’ dining experience, look no further than your frontline staff. They see first hand how long lines impact guest mood and how service with a smile can make their day. Capture that perspective, then easily share it with your staff managers and franchises to enable specific, effective improvements organisation wide.

Drive Culture Change Using the Ultimate Coaching Tool

One of the greatest challenges for restaurant & food service brands is how to influence frontline staff and managers to take personal ownership over the guest experience. But with location & employee specific reporting, they’ll get feedback directly from customers on how they individually impact the experience—and get valuable context on how they can improve.

Resolve Guest Complaints by Uncovering Unpleasant Anomalies

Are ingredients out of stock? Delivery wait times too long? Food too cold or too hot? Real-time analysis of multiple channels provides instant notification of anomalies and negative experiences so you can take quick, effective action to change processes or behaviour. Go one step further and diagnose the root cause of these concerns so you can enforce change on an organisational level.

Technology is enabling us to listen to our guests—and take action—in ways we never could before.”

President, The Melting Pot