Growth That Inspires Smiles: Driving a Brand Resurgence with Fast Crafted Fare and a Focus on Guest Insights

One quick service restaurant struggled with an ineffective guest experience assessment model. The company initiated growth by partnering with Pearl-Plaza and gained the ability to effectively act on insights and engage its team members to enhance the guest experience to drive sales. This partnership provided a holistic view of customer feedback and a robust and encompassing perspective of the guest experience.

• Significant Increase in All Key Metrics in Just Eight Months
• The QSR Continues to Outperform the Industry
• That Same Year the Restaurant Reported Growth of 3.8% Across the Brand

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