Structured feedback and scores can be great indicators for performance, but the game-changing insights are those hidden in your unstructured feedback. Many brands still spend hours analysing data word by word when they should be using that time to make more informed business decisions to ultimately drive change. Let Pearl-Plaza AI do the heavy lifting on analysis, so you can spend time lifting your results.
Collect input without triggering survey fatigue
Encourage richer feedback
Understand sentiment associated with the experience journey
Identify emotions, intent, or effort signals to respond proactively
Uncover new trends and themes with AI-driven insights
Take the right action at the right time
Analyse key drivers and predict the impact of initiatives
Intent, Effort, and Emotion
Predict Business Results
Uncover the true meaning behind customer feedback and anticipate their next move! Our AI automatically detects the intentions, effort, and emotions behind every message you receive. We can tell you if customers intend to Buy, Quit, Recommend, or even Discourage your business. Plus, we’ll provide you with key insights on how much effort is required and what emotions are at play—Anger, Fear, Happiness, Trust, and more. With this powerful knowledge, you can swiftly close the feedback loop!
Learn MoreActive Listening
Intelligent Conversations for More Valuable Responses
Without encouragement, qualitative feedback can be incomplete. Active Listening™ is the only conversational bot that uses real-time text analytics to listen, understand, and respond—eliciting more valuable responses with more actionable data points.
Learn MoreSurvey Fatigue
Keep Your Feedback Fresh
Automatically request audience input across channels at just the right time and sequence. Our eligibility engine helps avoid survey fatigue while keeping your flow of feedback constant and up-to-date, ensuring you always have a good sense of how people feel.
Learn MoreQuick Start
Out-of-the-box Insights
We’ve got the perfect balance of speed and accuracy. With pre-configured industry, use-case, and native language packs in Lexalytics Semantria NLP engine, we’ll automatically detect topics, themes, and entities for immediate insights into what matters most.
Learn MoreImpact Prediction
Understand What’s Driving Your Key Metric
Analyse the impact of key driver questions on your top metric and understand how action plans will affect experience scores such as NPS, CSAT, and CES, so you can make informed decisions to align your organisation around the customer experience.
Smart Summaries
Turn Complex Analysis into Focused Action
Pearl-Plaza Smart Summary Generator uses Open.AI’s GPT technologies to securely and intelligently transform hundreds of pieces of individual and discrete feedback into easily consumable short, structured paragraphs to surface the most important topics and trends to help organisations take immediate action on their customer feedback.
Self-Service
Take Control Over Your Insights
Create your own tags to deep dive into your unstructured data and take immediate action on your findings— share comments with others, mark feedback complete or invalid, and create actionable segments to close the loop at scale.
Learn MoreSentiment Identification
Identify Your Customers Nuisances Versus Major Issues
Understand the difference between a minor nuisance and a major issue with multi-layered sentiment identification on both individual items and the entire document so you know exactly where to take action.
Learn MorePower of AI
Know What You Don’t Know
Our text analytics uses AI-driven discovery with machine learning to improve accuracy over time, boosting your ability to correctly determine new topics, terms, competitors, products, and phrases as they enter the customer vocabulary. It’s time to never miss a trend.
Learn MoreAct Immediately
Automate Action at Scale
Close the loop with individual customers or create segments for automated actions at scale. Whether sending recovery emails to “frustrated” customers, or giving kudos to employees. Take the right action at the right time.
Learn MoreExperience Improvement with Pearl-Plaza
See ROI in Half the Time
Pearl-Plaza’s integrated CX approach increases customer lifetime value and bottom line performance in just 12 months, significantly faster than the industry average of 25 months!
