Automotive Customer Experience Management

Customer Focus Is More Important Than Ever

The automotive industry is changing the way business gets done. Who would have thought just a few years ago that today there would be electric cars, ride sharing, fully online vehicle purchases, or concierge options for vehicle service? The rapid market changes are driving manufacturers and dealers to focus more on identifying these new moments that matter and on improving each and every experience in an effort to create lifetime customers that span generations.

Create Customers for Life with Pearl-Plaza

We understand that vehicle ownership is personal, emotional and needs to be handled with care. We’re here to make the process as simple as possible by helping you use customer experience (CX) and these four solutions to understand what your customers want, what they need, and why they make the decisions they do.

Pump Up Your Online Experiences

More and more customers are interacting online which makes it vital to take the pulse of the customer over the entire ownership experience by actively listening to and acting upon their feedback. Let us help you make use of your feedback from every point of contact; social channel reviews, website feedback, online service scheduling, and more to improve your customers’ online experiences.

Personalise the Complexity

The best solutions aren’t simply implemented and left to their own devices. Our technology and specialised mobility experts help implement or rework large scale, complex experience programmes. We use best practices for design and implementation, regional scalability and security, sample management hierarchy, and reporting dashboards to meet the needs of the boardroom to the frontline.

Act Swiftly on Customer Issues

Empower Employees Effectively

Whether your employees are on the showroom floor, in the repair shop, or call centre they can provide perspective regarding their experiences with customers–and you can supply them with real-time customer feedback that empowers them to provide more meaningful experiences. Let us help you empower and coach your employees to inform your business decisions using employee and customer feedback.

90% of the World’s Automotive Companies Use Pearl-Plaza To Improve Experiences

Automotive & Mobility Ecosystem

The automotive and mobility ecosystem is driving better experiences and utilise Pearl-Plaza’s decades of expertise to meet and exceed customers’ expectations.