How To Shorten Customer Surveys Without Losing Valuable Insights
Shorter customer surveys boost engagement and response rates. Learn why less is more and get tips on optimizing your surveys…
7 Benefits of Conversational Intelligence for Team Development and Collaboration
Boost team development with conversational intelligence. Explore 7 ways it improves collaboration, enhances communication, and drives business success.
Should Customer Surveys Be Tailored to Location? What To Know
Should you customize surveys based on location? Learn how regional preferences affect customer feedback and when a tailored approach makes…
Refining Your ICP With Conversational Intelligence: A Data-Driven Approach
Refine your ICP with conversational intelligence. Learn how AI-driven insights help you target the right customers and improve marketing precision.
How Conversational Intelligence (CI) Improves Account Health
See how conversational intelligence helps businesses track account health, prevent churn, and personalize engagement through real-time conversation insights.
The Key Insights Teams Gain From Conversational Intelligence
Discover the key insights teams unlock with conversational intelligence. Learn how CI helps improve customer experience, sales, and marketing strategies.
How To Analyze Call Center Performance: Key Metrics, Tips, and Tools
Discover the top call center performance and quality assurance metrics, best practices, and tools to track, optimize, and enhance customer…
How Online Reviews Drive In-Store Traffic: Tips for Success
Learn how online reviews can drive customers to your store and get tips for managing feedback, building trust, and improving…
A Guide to Contact Center Analytics: Improving Customer Satisfaction and Operational Efficiency
Contact center analytics represent the gathering and reporting of customer data. By utilizing this data, businesses can improve the customer…
Conversational Intelligence for Location-Based Campaigns: Use Cases and Benefits
Find out how to start using conversational intelligence to create personalized, effective location-based campaigns that drive results.
From Cost Center to Revenue-Driver: Rethinking the Call Center Paradigm
Call center interactions offer a rich source of insight for customer needs and future intent. By automating rote, manual tasks…
How Will Trump Tariffs and Other Policies Impact Consumer Shopping Habits?
Pearl-Plaza’s Strategic Insights team recently conducted a Market Pulse survey and social media analysis to explore consumer perspectives on whether…
