Solutions
Customer Feedback
Turn experience signals into transformative, actionable insights
Reputation Management
Turn social ratings and reviews into revenue
Conversational Intelligence
Find opportunities to elevate customer and agent experiences
Digital Listening
Drive better online experiences and increase user satisfaction
Market Research
Gain a competitive advantage by uncovering customer trends
Advanced Analytics & AI
Let AI take the guesswork out of your CX program
Employee Experience
Turn company culture into your competitive edge
Advisory & Platform Services
Human expertise to complement leading technology
Products
View Plans & Packages
Discover the benefits of investing in the enhancement of experiences
Download the reports to learn what consumers want in 2024
XI Platform
XI Platform Overview
Get to know the world’s most recommended CX platform
Stronger Signals
Collect feedback from every perspective, from every channel
Report
Create and share stories that inspire business-wide customer-centricity
Richer Insights
Dive into your experience data and uncover meaningful insight
Smarter Actions
Take informed action to recover at-risk customers and improve results
Mobile Application
Improve customer experiences anywhere, from the palm of your hand
Integrated Intelligence
Text Analytics
Make smarter decisions with industry leading natural language processing
Integrations
Infuse experience intelligence into every enterprise system
Data Management
Conquer your most demanding data management needs
Artificial Intelligence
It’s not AI or humans. It’s AI for humans.
Security & Scalability
Built for scalability and best-in-class data security
Partners
Leverage our partner ecosystem to maximize your business investments
Learn & Connect
Customer Stories
Learn how leading brands grow their business with Pearl-Plaza
Blogs & Podcasts
Actionable industry content to gain insight and spark ideas
Thought Leadership & Reports
Proprietary data and strategies from top experience improvement experts
Events
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About Pearl-Plaza
About Us
Take a break and learn about our team and what makes us tick
Career Page
Want to unlock your full potential? Explore our current careers
News
Learn about leading-edge innovations and employee and company accolades
NPSx and Pearl-Plaza Announce Strategic Partnership To Provide CX Practitioners With Broad Range of CX Solutions
Webinar
On Demand Webinar: Transform Your Contact Centre Experience with Cutting-Edge AI Analytics
On Demand Webinar: Secure Brand Loyalty In The Third Wave Of CX
On-Demand Webinar: Drive The Smartest Actions to Grow Your Business Results
[On-Demand Webinar] Take the Next Step in your Integrated CX Revolution with the Richest Insights
[On-Demand] Start the Integrated CX Revolution by Capturing the Strongest Signals
[On-Demand Webinar] Metro Bank’s Mission to Create Fans, not Customers
[On-Demand-Webinar] Unlocking the Potential of Social Reviews to Boost Brand Trust
How Do You Compare to CX Leaders in Your Industry?
Guide
Key Learnings from Customer Experience Experts at The XI Forum Europe 2023
3 Proven Methods to Manage (& Improve) Your Brand Reputation
Digital Acceleration: How to Start the Next Digital Trend
Designing, Actioning, and Proving an ROI-Focused Experience Programme
Redefining the Digital Transformation in Experience to Work for Your Business
Translating CX Value into the C-Suite’s Language
CX Transformation: The Key to a Truly Valuable Programme
Customer Retention: Expanding the Definition to Drive Your Business
The Art of CX Storytelling: How to Craft a Narrative for CX
CX Metrics: Choosing and Implementing the Right Ones for Your Business
The ROI of CX Transformation
