Medibank Designs VoC Analytics Toolkit to Showcase CX Impact

Medibank, one of Australia’s largest health insurance providers, leveraged experience data to strengthen CX influence across the business, which resulted in significant NPS uplift and improved business performance.

• Use data analytics to defend and add credibility to your CX program across the business
• Predictive analytics can be used to reach non-respondents and pre-empt churn
• Text analytics has been instrumental in helping Medibank employees across the business to stay on the same page