Growing Customer Listening and Understanding to Inspire Satisfaction, Loyalty, and Joy

Prior to partnering with Pearl-Plaza, Tiffany’s listening program relied on delivered scores and structured data. Though it collected valuable unstructured data, gaining actionable intelligence was a time consuming, manual process. With Pearl-Plaza’s industry-leading data, technology, and strategic services, the brand was able to unlock their unstructured data and keep their 200-year-old promise of “above and beyond” service.

• De-siloed CX data and made feedback visible to the entire company
• Wealth of valuable, relevant intelligence & data now sent to VP’s and managers weekly
• Voice of employee program gives a new perspective on the customer experience from the people who interact with guests the most