Creating a Customer Centric B2B Organisation With Triumphant Return on Investment

TRUMPF’s CX programme is helping the organisation to initiate concrete actions based on evidence from feedback to be able to serve their customers more effectively. Using customer feedback and the Pearl-Plaza platform, TRUMPF is continuously working
to address potential problems which may occur, boosting their customer centricity agenda.

Read the full story to find out how TRUMPF has identified a significant return on investment with a €4.5 million increase in upsell opportunities, directly from the new NPS+ CX programme.