Versicherungskammer Group, Insurance Customer Story

Investing in Employees Yields Results:
How Employees Are Driving Customer Satisfaction

Why Investing in Employee Satisfaction Pays Off

The Versicherungskammer Group is the largest public insurer in Germany and offers a wide range of products for the protection of life and property risks. 

In line with Versicherungskammer’s positioning, customer satisfaction has always been a focus. The firm has been using Pearl-Plaza’s platform from the very beginning of their CX transformation journey and each year, more than 100,000 pieces of feedback is collected and analysed across all relevant customer journeys.

Read the full case study to find out how Versicherungskammer captures the link between employee and customer satisfaction and what measures it uses to increase employee satisfaction!