Unifying Customer Experience with a Thoughtful, Innovative Approach

Vivint Solar knew it needed a more unified and comprehensive perspective of the customer experience throughout every touchpoint and channel possible. With Pearl-Plaza’s strategic services and expertise, the brand was empowered to create and implement a more thoughtful and innovative approach to customer feedback, while simultaneously boosting the bottom line.

• 360 degree perspective of the customer experience throughout every possible customer journey
• Simplified surveys that focus on customer stories to encourage actionable intelligence and lasting transformation
• Advanced text analytics allow Vivint Solar to identify the moments that matter in the customer experience, all in a matter of seconds