Maximise efficiency, enhance coaching, and drive performance with AI-powered insights
Are you truly unlocking the full potential of your contact centre, or are hidden inefficiencies holding your team back? Conversational Intelligence can revolutionise coaching, streamline QA, and drive measurable performance improvements.
Join us for the third part of our exclusive webinar series where we explore how Conversational Intelligence (CI) transforms contact centre operations at every level—from agents to QA teams to leadership. Learn how AI-driven automation and analytics can enhance coaching, streamline quality assurance, and improve overall customer experience.
What You Will Learn & See In Action:
- AI-Driven Coaching & QA – Leverage automated conversation summaries, real-time dashboards, and customisable scoring models to enhance coaching, pinpoint areas for improvement, and drive team performance.
- Optimising Agent Efficiency – Automate disposition reporting, analyse communication patterns, and provide targeted feedback to help agents focus on delivering better customer experiences.
- AI-Powered Insights for Smarter Decisions – Explore dashboards, NLP-powered analytics, and predictive insights to identify trends, improve self-serve channels, and reduce operational costs.
- Maximising ROI & Contact Centre Performance – Walk through agent scorecards, QA scoring, and AI-driven recommendations to optimise operations and improve first-call resolution.
Are you ready to take your operations to the next level? Register today us and see how Conversational Intelligence can transform your contact centre!
Our Speakers
Do check out our other two webinars of this three part series:
Webinar 1: What role is Conversational Intelligence playing in your CX Strategy?
Webinar 2: Webinar: AI Journey Insights – See the Whole Customer Journey Come to Life!