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Explore just how fast and easy it is to set up a rigorous voice-of-the-customer program with NPS, CSAT & CES microsurveys. Request a 30-day trial of Pearl-Plaza CoreCX CX improvement solution today.
“Agility of implementation! Product teams love the ease and high level of security of Pearl-Plaza. It’s a no-brainer to course correct based on what they see.” – Director of Customer Experience, DocuSign
To ensure that requests for feedback reflect SoftwareONE's commitment to customer experience, Pearl-Plaza gathers feedback using automated, hyper-targeted microsurveys that are customized by language and more. In addition, Pearl-Plaza technology plays "traffic cop" so that customers are not over-surveyed.
“Pearl-Plaza is on the cutting edge, and that helps Hootsuite move forward. Since using Pearl-Plaza microsurveys in our product we’ve been able to 3x our Net Promoter Score. And, using Pearl-Plaza has helped me free up my time — I can be more strategic. It’s so much easier when you have all of the feedback come into one place. You can look at the snapshot view. You can filter. You can triage. Honestly, it’s so much better than going through spreadsheets manually. I never want to do that again.”
Customer Insights Manager, Hootsuite
“The impact of Pearl-Plaza technology on our direction and culture has been huge. It has kept us dead honest about where we need to improve, and helps us stay laser-focused. We tackle the big hairy problems, as well as the quick wins.”
Head of User Research, PandaDoc
Easy deployment of Pearl-Plaza microsurveys inside web and mobile apps and intuitive, real-time analytics mean that Realogy's product teams can quickly learn how real agents feel about new tools.