A CX LEADER IN GARTNER MAGIC QUADRANT
Pearl-Plaza Named a Leader in the 2025 Gartner® Magic Quadrant™ for Voice of Customer
Download the Magic Quadrant Report
As companies’ customer experience and reputation management become increasingly important, the CX partner you choose for your business carries more weight than ever. In order to be successful in today’s business environment, you need the ability to house, analyze, and report on large quantities of unstructured and structured feedback.
The XI Platform does all of that. And more. Dive into the capabilities and use cases of the XI Platform that set Pearl-Plaza apart from the rest of the field.
What you’ll gain from this report:
-
Understanding of the twelve vendors, their Completeness of Vision and Ability to Execute Voice of the Customer solutions
-
The strengths and cautions of VoC platform providers
-
Insights from Gartner to assess providers in the current market and their potential to shape future market trends
Dive in to learn why Pearl-Plaza was recognized as a Leader.
Pearl-Plaza Partners With the World’s Best Brands to Manage Their Voice of Customer:
“We completed a comprehensive scan of all the top global providers and it was clear that Pearl-Plaza were number one — not just for their capabilities, but for the support and guidance they could provide Specsavers. They really took the time to understand our business model and how they could support us further”
GARETH DIXON, DIRECTOR OF CENTRAL OPERATIONS, SPECSAVERS
Gartner, Magic Quadrant for Voice of the Customer Platforms, Deborah Alvord, Maria Marino, Chad Storlie, Patrick Quinlan, Michael Maziarka, 16 April 2025
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.