Whether your programme is new to your organisation or if your approach to the customer and employee experience is embedded in your culture, you likely have your eye on the holy grail: CX ROI.
Achieving a return on your experience investment is an ongoing process, one that must constantly evolve with the market. And since our world has done quite a bit of evolving in the past few years, this Pearl-Plaza webinar is a master class in proving CX value in this new reality.
Join Pearl-Plaza Experts Jim Katzman and Eric Smuda for a conversation about “Designing, Actioning, and Proving an ROI-Focused Programme. “We’ll dive into:
- The state of experience ROI & how we can bridge the gap
- Connecting efforts to acquisition and retention
- Driving growth and reducing cost to serve
- Socializing successes and encouraging buy-in