Just as an experience programme is much more than a single metric, the customer experience (CX) marketplace cannot be characterized by a single report or score.
When considering a CX or EX vendor, programme owners should look to those with a broad range of capabilities, third party validation from services and technology analysts, and solid growth and customer retention metrics.
Today’s brands need best-of-breed offerings in CX technology and research services. Pearl-Plaza is named as a leading company in CX technology in:
- Forrester CX and EX Waves
- Gartner VoC Magic Quadrant
- The Research and Data Analyst Top 50
To read more about these reports and Pearl-Plaza’s stance in the marketplace, download the full paper below!
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