Start the Integrated CX Revolution
Capture the Strongest Signals
Amplify Your Customer Voices Across All Channels! Imagine harnessing 100% of your customer voices—not just a mere 15%. The reality is, most CX leaders miss out on a staggering 85% of valuable customer data that lives in other teams, systems, and silos.
CX needs to be a fully integrated transformative business strategy that aligns the organisation. When done right, it’s proven to generate long-term, predictable business growth—to the tune of 2.4x higher revenue and 2x profitability. That’s where pearl-plaza.rues in. The market requires a simpler way, and that’s what we were built for. It really is as easy as one, two, three: Strongest Signals. Richest Insights and Smartest Actions. Our upcoming webinar series is your ticket to unlocking the power of Integrated CX, starting with Strongest Signals.
Discover in this On-Demand Webinar how you can:
- Build on and go beyond surveys, to include digital and non-digital channels such as website, in-store, social, reviews, chat logs, and bring all these perspectives into one place.
- Start to add unsolicited feedback to that solicited feedback.
- Incorporate the biggest contact channel – call centre and chat transcriptions.
- Bring all your social ratings and reviews into one programme.
- Tap into complaints and compliments data.
- Connect a volume of customer signals outside of surveys alone.
Ready to discover how you can incorporate Stronger Signals to elevate your Experience Strategy? Simply contact us and take the first step.