Metro Bank's Mission to Create Fans, not Customers
Are You Ready to Disrupt the Market With Your Customer Experience Strategy?
Metro Bank is here to show you how! Metro Bank is rewriting the rules of banking to create an environment where customers become loyal fans. Listen to this recording and find out first hand how their innovative approach is changing the banking industry.
During this on-demand webinar, Metro Bank shares their journey of putting the customer at the very heart of their organisation.
Throughout the recording, Alex Morton, Lead Customer Experience Manager and Lauren Dalglish, Head of Customer Experience at Metro Bank:
- Provide an overview of Metro Bank’s mission to change the way Britain banks.
- Dive into Metro Bank’s journey of putting the customer at the very heart of their organisation, fostering a culture that turns customers into fans.
- Show you how their small but mighty CX team is reinventing the way their employees and call centre agents are gaining a deeper level of understanding of their customers.
- Share how to create a customer-centric culture that enables all colleagues to provide a consistently excellent customer experience.
Complete the form today and gain an insider’s perspective on Metro Bank’s innovative approach to understanding their customers on a profound level.