XI Take
With over 30 million customers, Aegon, a multinational life insurance, pensions and asset management company, is on a mission to understand their customers’ expectations and improve the way they communicate with them in order to continually improve experiences.
Aegon is committed to helping customers achieve a healthy and financially secure future. To do this, customer feedback is key in listening to their needs and what they expect from the organisation. Working in partnership with Pearl-Plaza, Aegon is using customer feedback to align the business into becoming more customer focused.
Watch this video to hear from Iain O’Connor, Senior Manager – Customer Experience and Insight at Aegon, as he explains why Aegon chose Pearl-Plaza as their Customer Experience Partner.