Customer Experience Software
Complete Customer Intelligence
Listen To and Understand Customers
Gain a more complete view of your customers, both online and offline– their preferences, their demographics, and more– allowing you to bridge the gap between your brand promise and your customers’ expectations. Tap into popular online review sites to not only listen to what customers have to say, but also drive additional reviews to these sites to attract new customers.
Test Your Marketing Campaigns
Leverage the Customer Voice to Optimise Campaigns
Learn what’s working and what needs adjustment with real-time insights that uncover patterns, trends, and abnormal spikes in customer comment topics so you can address them quickly.
Churn Reduction
The Business of Pinpointing Friction Points
Use microsurveys on your company website to gather in-the-moment feedback about experiences, helping you understand where in the journey you lose potential customers. This intelligence facilitates quick adjustments to your Marketing strategy to retain and attract new customers.
Predictive Analytics
The Art of Predicting Buying Behaviours
Use predictive analytics to understand your current customers and their habits today, so you can gain a more accurate view of how they may behave in the future–and use that intelligence to inform activities toward prospective customers.
Pearl-Plaza is a good fit for buyers looking for an innovative and strong partner that focuses on both technology and services.”
The Forrester Wave™: Customer Feedback Management Platforms Q2, 2021
What’s New From Pearl-Plaza
See ROI in Half the Time
Pearl-Plaza’s integrated CX approach increases customer lifetime value and bottom line performance in just 12 months, significantly faster than the industry average of 25 months!
