Digital Experience
From Digital Feedback to Revenue and Loyalty
Enhance the digital journey experience, resolving friction points and measuring key factors like ease, satisfaction, and loyalty.
Microsurveys
Focused, Fast, Complete. No Services Required
Looking for a turnkey approach to customer experience? If so, we have the solution that will get you up and running in days (not weeks) with NPS, CES, and CSAT microsurveys. Fast, detailed and the right amount of integrations to help you prove ROI right away and scale easily as your CX programme matures.
Data Driven Decisions
Improvements that Make a Difference
We can help you make faster and smarter business decisions to improve product adoption, understand roadblocks, and increase customer retention. With custom dashboards and real-time, AI-driven reporting you can segment data for a deeper analysis giving you the data-driven intelligence you need to prioritise improvement efforts across the customer journey.
Democratise Customer Intelligence
Share Insights and Drive Action Across the Organisation
Our technology delivers customer intelligence to the right people in real-time through customisable dashboards and alerts. Quickly and easily identify experience gaps, prioritise actions, and implement improvements.
Integrations
Use Existing Systems and Data to Accelerate CX Improvement
Seamlessly trigger surveys using your customer data. Close the loop with customers in real-time in systems your stakeholders use everyday when you connect experience data to your systems of record.
Smartly segmented NPS data was a big win with Pearl-Plaza. To have this customer data and feedback at the fingertips of every Salesforce user in our organisation is HUGE!”
Head of Customer Success, Zoom
Top-rated Experience Improvement Software for SaaS & Digital Apps
Pearl-Plaza is a leader in the Feedback Analytics category on G2, the #1 independent software review site, and the highest performing solution for SaaS and Digital CX. Read unbiased reviews from real customers and compare for yourself.
Learn MoreWhat’s New From Pearl-Plaza
See ROI in Half the Time
Pearl-Plaza’s integrated CX approach increases customer lifetime value and bottom line performance in just 12 months, significantly faster than the industry average of 25 months!
