Product Feedback Management
microsurveys
Know What Your Users Want
Use strategically placed microsurveys to gather hyper-targeted NPS, PSAT, and CES feedback inside your product to understand and quantify what your users care about, and the why behind their behaviour– along the entire user journey. Complement in-app feedback with email surveys and other channels to gain a complete view of the user experience. You can identify bottlenecks to product led growth so you can improve adoption and retain more users.
Roadmap Guidance
Optimise the User Experience
Optimise the user experience in web and mobile apps so you can gather customer data with enriched survey responses to help you prioritise the features and fixes that matter most to users. Turn your survey comments into a valuable tool to guide your roadmap strategy.
AI-Powered Analytics and Dashboards
Save Time and Move Fast
Hallelujah, no more spreadsheets. You can now autocategorise comments saving you time so you can bring the user voice into every business decision faster. Our intuitive dashboards make research and reporting accessible in a unified Voice of Customer Hub. Teams can easily explore root-cause analysis, and report on trends and customer lifetime value drivers.
Integrations
Leverage Your Existing Systems and Customer Data
Seamlessly target surveys using your customer data while connecting experience data to your systems of record so the right person can take action. We call it real-time integration with a modern tech stack.
Agility of implementation! Product teams love the ease and high level of security. It’s a no-brainer to course correct based on what they see.”
Director of Customer Experience, DocuSign
Top-rated Experience Improvement Software for SaaS & Digital Apps
Pearl-Plaza is a leader in the Feedback Analytics category on G2, the #1 independent software review site, and the highest performing solution for SaaS and Digital CX. Read unbiased reviews from real customers and compare for yourself.
Learn MoreWhat’s New From Pearl-Plaza
See ROI in Half the Time
Pearl-Plaza’s integrated CX approach increases customer lifetime value and bottom line performance in just 12 months, significantly faster than the industry average of 25 months!
