From Fragments to Focus: Getting Started with Integrated CX

Customer signals are everywhere—surveys, social channels, chats, conversations with your call centre, online reviews, in-app feedback, operational metrics, and more. The challenge? These signals are often scattered, leaving untapped insights and fragmented decision-making.

The future is integrated CX. It’s not just about collecting more data; it’s about connecting it all in one place. When your signals work together, you get richer insights that reveal the full story of your customer journey. With a clearer picture, you’re equipped to take smarter, faster actions that drive real business impact.

Join Gillian Mackay, Pearl-Plaza’s Head of Consulting for Asia-Pacific, for an exclusive on-demand webinar designed to help you transform and get you started with an integrated CX strategy.

What You’ll Learn:

• Break Down Silos: Discover how integrated signals bring clarity and cohesion to complex customer journeys.
• Unlock Hidden Potential: Learn how to surface untapped insights that guide your strategic priorities.
• Real-World Use Cases: Hear proven approaches and lessons learned from global brands already leading the way.
• Expert Guidance: Walk away with actionable strategies to plan and implement a CX program that delivers results.