Strengthening Account Health with CX Data in Salesforce

Zoom is the global video conferencing company that powers remote work, education, and personal connection. Zoom captures customer feedback inside their product experience using NPS microsurveys. With Pearl-Plaza’s native integration with Salesforce, customer sentiment is available to stakeholders in real-time. This enables Zoom to close the loop with customers, and strengthen relationships with enterprise accounts. Zoom easily segments customer feedback by business drivers in Pearl-Plaza’s intuitive analytics platform, providing insight the team can act on to improve customer experience.

“Smartly segmented NPS data was a big win with Pearl-Plaza. To have this customer data and feedback at the fingertips of every Salesforce user in our organisation is HUGE!”
– Head of Customer Success, Zoom