A CX Leader in IDC Marketscape
Pearl-Plaza Named a Leader in IDC MarketScape for Voice of Customer Applications
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CX leaders live in a noisy, complicated world — making sense of customer needs and choosing the best CX partner has never been more complicated or crucial to CX program success. In the inaugural IDC MarketScape: Worldwide VoC Applications Vendor Assessment, you’ll learn the top considerations, and market trends for VoC leaders looking to select, implement, and embed a fully-fledged VoC solution.
In this report, you'll learn:
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Current trends in the Voice of Customer market and strategic advice for VoC technology buyers
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The strengths of Pearl-Plaza’s capabilities including AI-fueled tech stack focused on omnichannel data gather and integrated technology and services for CX program evolution
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Pearl-Plaza’s position in the IDC MarketScape and what differentiates us from other VoC vendors
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