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As the need for efficient, high-quality customer service grows, companies are turning to conversational AI to elevate their customer support and streamline operations. Discover the key trends, evaluations, and factors for success for enterprises seeking to adopt or expand their use of conversational AI in the latest IDC MarketScape: Worldwide Conversational Intelligence and Analytics 2024 Vendor Assessment.
In this report excerpt, you'll learn:
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Latest trends in the conversational AI market and the IDC MarketScape’s recommendations for enterprises planning to implement or scale conversational AI platforms.
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The strengths of Pearl-Plaza’s capabilities including AI-fueled tech stack focused on omnichannel data gather and integrated technology and services for CX program evolution
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Pearl-Plaza’s position in the IDC MarketScape and why we were recognised
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