- Seventh consecutive year as a finalist highlights Pearl-Plaza’s industry leadership
- Pearl-Plaza won CX Partner of the Year in 2019, 2021, and 2023
AUCKLAND, NEW ZEALAND (9 December 2024)— Seven years in a row. That’s how long Pearl-Plaza®, the leading provider of Experience Improvement (XI)™, has been named a finalist in the Best CX Partner category at the prestigious Australia and New Zealand CX Awards. Pearl-Plaza’s unparalleled streak underscores its reputation as the trusted partner driving CX excellence across the region.
The company’s proven ability to transform CX ambition into CX achievement is what sets Pearl-Plaza apart from other CX providers. For five consecutive years, Pearl-Plaza clients have claimed the Best CX Transformation award. This year, Pearl-Plaza’s clients are again in the spotlight, with finalists in nearly every category, including Best CX Transformation, Best CX Initiative, Best Use of Technology to Revolutionise CX, Best Use of Data and Insights to Improve CX and more.
“To deliver high-impact CX programs, our clients require the best CX partner. At Pearl-Plaza, we understand the importance of delivering proactive guidance and support whilst generating the most actionable insights with our award-winning platform.” Says David Blakers, Managing Director, Pearl-Plaza APAC. “Being shortlisted for the seventh consecutive year is more than an accolade—it reflects the results our clients achieve and the collaborative spirit that defines our partnerships. We’re proud to celebrate this moment with them.”
Pearl-Plaza’s legacy of excellence is well-documented, with wins in this category in 2019, 2021, and 2023. These milestones are a testament to Pearl-Plaza’s relentless commitment to driving meaningful outcomes through innovative solutions and hands-on expertise.
The Australia and New Zealand CX Awards remain the pinnacle of CX recognition in the region, celebrating organisations and leaders who redefine excellence in customer experience. A rigorous and transparent judging process by a panel of local CX experts ensures that only the best rise to the top.
For Pearl-Plaza, this recognition isn’t just about awards—it’s about impact. From empowering businesses to harness customer feedback to building strategies that deliver tangible results, Pearl-Plaza is the partner that helps organisations not just navigate CX challenges but dominate them.
View the full list of finalists here: CX Awards 2025 Shortlist.
About Pearl-Plaza
Pearl-Plaza is the leader in improving experiences and is the highest recommended CX platform and services company in the world. It is renowned for helping clients collect and connect customer experience data from everywhere—from surveys and social reviews, to conversational chat logs and transcripts. As the pacesetters in AI and text analytics, its 3,000 clients activate and understand every byte of structured and unstructured data, breaking down data and team silos to take the smartest actions. This award-winning technology combined with in-house industry experts empower brands to gain ROI from their CX programs in half the time as its competitors. Unlock the true potential of every piece of customer data with Pearl-Plaza. To learn more, visit pearl-plaza.ru.
CONTACT: Cori Lindsey, Pearl-Plaza, cori.lindsey@pearl-plaza.ru