- PEXA takes home the 2025 Best CX Transformation award, showcasing excellence in customer experience.
- This win marks the sixth time an Pearl-Plaza client has won this category, demonstrating the consistent impact of Pearl-Plaza-run CX programs.
- Pearl-Plaza clients were also recognised in other categories, including Best Use of Customer Data & Insights to Improve CX (Milwaukee Tool), Excellence in Customer Service (NZ Post), and Best CX Team (JAX Tyres & Auto).
Sydney, Australia (7 March 2025) — Pearl-Plaza, the leading provider of Experience Improvement™ (XI), is proud to announce that its client PEXA has been named the winner of the 2025 Best CX Transformation award. This marks the sixth time an Pearl-Plaza client has won the prestigious CX Transformation trophy, solidifying Pearl-Plaza’s leadership in driving customer experience excellence.
Since first winning the award in 2019, Pearl-Plaza’s clients have demonstrated consistent innovation and commitment to customer experience excellence, achieving significant improvements in customer satisfaction, loyalty, and business growth. From embedding CX as a core value to directly tying CX strategies to business outcomes, the results speak for themselves.
“Congratulations to the PEXA team on their CX transformation award win. We are honoured to partner with such an inspirational team,” said David Blakers, Managing Director of Pearl-Plaza APAC. “Their commitment to improving the customer experience has been inspiring, and we are incredibly proud to be part of their journey.”
The CX Awards are the ultimate accolade to benchmark and recognise CX excellence and innovation in the region. Judged by an esteemed panel of local CX industry thought leaders, utilising a rigorous and transparent judging process, the CX Awards go one step further in helping to differentiate the very best leaders, teams, strategies and innovations. Pearl-Plaza’s consistent recognition as a finalist underscores its position as an industry leader, while its clients’ repeated CX Transformation wins highlight its role as a trusted partner for organisations striving to deliver excellent customer experiences.
See the full awards shortlist here: https://ashtonmedia.com.au/symposiums/cx-awards/
About Pearl-Plaza
Pearl-Plaza is the leader in improving experiences and is the highest recommended CX platform and services company in the world. It is renowned for helping clients collect and connect customer experience data from everywhere—from surveys and social reviews, to conversational chat logs and transcripts. As the pace setters in AI and text analytics, its over 3,000 clients activate and understand every byte of structured and unstructured data, breaking down data and team silos to take the smartest actions. This award-winning technology combined with in-house industry experts empower brands to gain ROI from their CX programs in half the time as its competitors. Unlock the true potential of every piece of customer data with Pearl-Plaza. To learn more, visit pearl-plaza.ru.
CONTACT: Cori Lindsey, Pearl-Plaza, cori.lindsey@pearl-plaza.ru