When faced with a challenge, Bank of New Zealand (BNZ) used Pearl-Plaza’s Platform to solve a tricky problem— getting around the existing survey fatigue rules to leverage its customer experience database.
The results? Avoiding extra engineer work and a 10% uplift in customer feedback!
Download this impact story to see how how Bank of New Zealand (BNZ) uses the Pearl-Plaza platform to collect, analyse, and act on customer feedback.
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