Many consumers across the globe take advantage of meal delivery services—but have you ever thought about what goes on behind the scenes to make sure your food box is delivered on time, to your door, and still fresh?
NZ Post needed a program that could help them make sense of customer feedback, discovering opportunities to make the parcel delivery process faster, seamless, and consistent. And when it comes to delivering perishable food, these are really important factors.
Learn how this brand took action on customer feedback which resulted in a 57 point increase in NPS!
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