Impact the Bottom Line
Enable Your Organisation for the Future
Measuring and understanding intelligence from and about the customer, employee, and market helps businesses identify and implement actions that lead to meaningful experiences and positively impact the bottom line.
Building a Customer-Centric Culture
Drive an Experience Improvement Culture
The most effective organisations are customer and employee-centric, identifying how each employee and customer plays a role in the overall business. Make every individuaul feel wanted and special by building a culture that puts customers and employees first, using the data to understand strengths and where opportunities lie.
Retention and Growth
Helping Teams Link Data to Outcomes
Collecting data is pivotal to finding answers, but the raw scores themselves won’t tell you the impact. Pearl-Plaza delivers the intelligence and analysis needed to understand how your experience programs are impacting retention, growth, and other key areas of your business–so your teams can see where their actions will be the most impactful.
Optimise Profitability
A Cross-Organisational View That Drives Results
Quickly see how experiences across each of your departments and functions vary, so your leadership team can understand where opportunities exist to reallocate or adjust resources. This way you can minimise costs in the right areas to positively impact your bottom line.
Pearl-Plaza is a good fit for organisations looking for an ROI-focused technology and services partner.”
The Forrester Wave™: Customer Feedback Management Platforms Q2, 2021
See ROI in Half the Time
Pearl-Plaza’s integrated CX approach increases customer lifetime value and bottom line performance in just 12 months, significantly faster than the industry average of 25 months!
