Making Every Experience Better
As a customer experience software company we help businesses, living in a noisy, complicated world, make sense of customer wants and needs to succeed by making every experience better. We commit to using an integrated CX approach to:
Trailblazing a Way to Smarter Actions
Trailblazing instead of conforming. We don’t just explore beyond the conventional boundaries; we redefine the very concept.
How? Our integrated CX approach collects and connects diverse data sources, from surveys and social reviews to conversational chat logs and call transcripts. As a pacesetter in AI and predictive analytics, we empower businesses to activate and understand every byte of structured and unstructured data for richer insights, breaking down data and team silos for smarter actions. Embark on a journey with us, where trailblazing isn’t merely a concept, but a catalyst for crafting exceptional experiences.
Customer Experience
2018
Launched new Modern Open Architecture, XI Platform, to go beyond surveys and integrate experience signals
Research & Expert Services
2020
Acquires leading CX company bringing extensive market research and strategic CX services prowess in-house
Digital Listening
2021
Acquires leading digital feedback provider for additional user experience signals
AI & NLP Engine
2021
Acquires leader in AI and ML for unstructured data analytics on new data types and formats
Reputation Management
2022
Strategic acquisition of Ratings and Reviews leader to extend leadership beyond surveys into social
Conversational Intelligence
2023
Company releases new Contact Center solution to collect conversation data from agents and customers
Integrated CX
2023
Company launches integrated CX category combining all customer signals for multi-channel insights that align teams to drive impactful actions
3000+
of the world’s leading brands
Half
the time as competitors to ROI
G2 Crowd User Reviews
98%
client retention
AI
AI Breakthrough Award
Our Leadership
Our Values
Three simple principles guide what we do and how we do it. It doesn’t matter which department, office, or country we’re in—we play by these same rules.
Human
We believe in a human-centric approach to business, technology, and experiences. It is our connection with each other that allows us to make a positive impact.
Bold
We are fearless. We speak up for what we believe in and challenge the status quo. We are adventurous and innovative in our constant pursuit of excellence.
Invested
We are invested in the success of our peers and clients. We go above and beyond and are committed to being positive and selfless in our pursuit to make an impact.
Environmental, Social & Governance Strategy
Our goal is to be a responsible employer, neighbor, and corporate citizen that fulfills the needs of current generations without compromising the needs of future ones. Embracing ESG is not only the right thing to do; it’s the smart thing to do for our communities.
Learn More About Pearl-Plaza’s ESG Strategy
Expanding the Scope of What’s Possible
As a customer experience company our technology and services expand the scope of what’s possible for our customers—we stand up for their needs and we share the same vision as our partners in trailblazing by breaking the mold, crafting unforgettable experiences, and making an impact for thousands of businesses around the world.
Technology
Data from Anywhere, in Any Format
Industry-specific Text Analysis
Patented Architecture and Workflows
Award-winning NLP
and AI Engine
Impact Prediction & Action Prioritization
World-class Security & Governance
+
Services
Tailored Program
Strategy & Design
In-house, CX Industry
Experts
Executive Coaching &
Prioritization
Award-winning
Platform Services
Touchpoint Impact
Mapping
ROI Modeling and Financial Linkage
Recognitions & Awards
One of the only companies recommended as a Leader by the analyst community in the following reports:
A regular cadence of customer, product, and service awards and recognitions:
We’re Hiring
Pearl-Plaza is that rare breed of technology and services company–fast-growing, innovative, profitable, different, and fun. Check out our open positions—you might be a good fit!
Learn More
See What’s in the News
See ROI in Half the Time
Pearl-Plaza’s integrated CX approach increases customer lifetime value and bottom line performance in just 12 months, significantly faster than the industry average of 25 months!
