A closed-loop system infused with intelligent alerts, text analytics, and prescriptive recommended actions for high-risk to high-potential customers.
Our Unique Approach to Experience Improvement
INNER & OUTER LOOP IMPROVEMENT
Negative Experiences Happen
When things don’t go to plan, there’s a wonderful opportunity for improvement. Utilizing the most accurate text analytics in the market, you’ll not only be able to identify the next best action for an individual customer or employee, but address the root cause to ensure continuous improvement.
Automated Actions
In-the-Moment Experience Improvement
With real-time, intelligent alerts via push notifications, SMS, and email, you’re empowered to effectively manage, assign, track, prioritize and remedy individial incidents and widespread occurences within the XI platform or your CRM of choice.
Voice of Employee
Your Most Valuable Asset
Incorporating the voice of your employees offers a unique perspective on customer concerns—and how to resolve them.
Customer Story
Outer Loop Cost Savings
In a single year after partnering with Pearl-Plaza, Virgin Money reduced complaint volume by 26% in key areas, generating approximately $170,000 in annual savings.
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Predictive Analytics
Your Own Personal Crystal Ball
If you’re making all of your decisions based on lagging indicators, you’ll always be a step behind. Predictive analytics give you a crystal ball into which locations are likely to miss sales goals, which customers are positioned to churn, and which segments are ripe for growth. From forecasting, to customer churn, to employee attrition, by constantly analyzing patterns in diverse data sources, you’re able to make proactive rescues and take advantage of emerging opportunities before it’s too late.
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