Hawaiian Airlines Achieves First-Class Excellence Through Experience Improvement

Hawaiian Airlines leads all other U.S. carriers in both local ontime performance and number of American gateway city flights to Hawaii, but needed assistance making sense of its CX data and reaping meaningful change from that intelligence. After partnering with Pearl-Plaza, Hawaiian Airlines improved operations, refined its marketing strategy, and attained a full understanding of its CX ecosystem. This resulted in much more effective business actions and prestigious industry and consumer recognition.

• Omnichannel customer listening program in five languages
• Full, contextual understanding of entire CX ecosystem
• Ability to prioritize, drive most effective actions at every level of the business
• Top industry and consumer awards recognition