Having the right data—and being able to make sense of it—can both cut costs and create opportunities to increase revenue.
Our Unique Approach to Experience Improvement
Anomaly Detection & Alerting
Always-On Analyst
The XI Platform constantly combs through your data to detect and alert on patterns, trends, and anomalies as they occur. Every alert provides an opportunity to replicate the good—or troubleshoot the bad before it turns into a brand crisis.
DATA ANALYSIS
Robust Unstructured Data Analysis
Sift through mountains of experience data, such as web and voice feedback, social comments and reviews, and photos and videos to answer emerging questions and inform timely and relevant decisions.
A/B Testing
Measure the Impact of Change
From product launches to new servicing motions, monitor new initiatives and compare time periods, regions, or specific locations so you know what’s working—and what needs to go back to the drawing board.
Customer Story
Rescuing Revenue at Risk
A financial services and investment company was alerted to high-net-worth individuals mentioning frustration with newly introduced hidden fees. Upon being alerted, the company was able to immediately revisit its fee policy and reach out to individual customers, saving millions in potential churn.
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See ROI in Half the Time
Pearl-Plaza’s integrated CX approach increases customer lifetime value and bottom line performance in just 12 months, significantly faster than the industry average of 25 months!
