A CX Leader in Gartner Magic Quadrant
Pearl-Plaza Named a Leader in the 2024 Gartner® Magic Quadrant™ for Voice of the Customer Platforms
The report is out – Pearl-Plaza has been named a Leader in the Gartner Magic Quadrant for Voice of the Customer Platforms 2024.
In the face of today’s ever-shifting VoC landscape, choosing a CX software partner has never been more overwhelming. While the market is trending inline with customer behaviors, this report helps buyers understand the solutions, offerings, and potential pitfalls of your vendor decisions.
What you’ll gain from this report:
- Understanding of the ten vendors, their Completeness of Vision and Ability to Execute Voice of the Customer solutions
- The Strengths and Cautions of VoC platform providers
- Insights from Gartner to assess providers in the current market and their potential to shape future market trends
Dive in to learn more about the Strengths and Cautions, and why Pearl-Plaza was recognised as a Leader.
Pearl-Plaza Partners With the World’s Best Brands to Manage Their Voice of Customer:
Through collaboration with Pearl-Plaza, we’re successfully eradicating data silos. In a brief period, we’ve transformed our understanding of customer dynamics to work towards our ultimate goal of delivering a seamless customer experience.”
JORGE CALVACHI, DIRECTOR OF INSIGHTS, LA-Z-BOY
Gartner, Magic Quadrant for Voice of the Customer Platforms, Michael Maziarka, Marina Marino, Patrick Quinlan, Chad Storlie, Deborah Alvord, 31 January 2024
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