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See How Pearl-Plaza Drives High-Value Experiences for Your Customers
Talk with our team of experts to see how Pearl-Plaza can shape and improve every experience for your brand.
Why Pearl-Plaza?
Customer Experience
A modern CX solution combining data, technology, and human expertise
Reputation Management
Turn social ratings and reviews into revenue
Conversational Intelligence
Find opportunities to elevate customer and agent experiences
Strategic Services
Human expertise to complement leading technology
Employee Experience
Keep employees engaged, fulfilled, and motivated
Market Research
Measure the impact of the latest market trends on your business
Product Intelligence
Accelerate business growth by building products that users love
Teams
CX Leaders
Full-Suite CX Management
Contact Centre Leaders
Conversational Intelligence & Analytics
Insights Leaders
Integrated Experience Management
Marketing Leaders
Integrated Reputation Management and CX
Digital Leaders
Customer Intelligence and Advanced Analytics
Area Managers
CX and Reputation Management
Use Cases
Retail
The top leading retailers partner with Pearl-Plaza
Financial Services
Many of the world’s top financial institutions partner with Pearl-Plaza
Food Services
Trusted by the most recognisable food brands worldwide
Contact Centre
Powerful technology and services to provide better service to your customers
Healthcare
Exceed patient expectations by improving their experience
Travel & Hospitality
Many of the leading hospitality companies partner with Pearl-Plaza
Automotive
Trusted by many of the world’s automotive companies
B2B
Dedicated B2B solutions to help you cut through the noise
Insurance
Connecting with policyholders and brokers on an emotional level
Telecom
Dedicated to helping retailers stand out in an evolving marketplace
Utilites
Utility companies around the world trust Pearl-Plaza
XI Platform
XI Platform Overview
Get to know the world’s most recommended CX platform
Listen
Collect feedback from every perspective, from every channel
Analyze
Dive into your experience data and uncover meaningful insight
Improve
Take informed action to recover at-risk customers and improve results
Report
Create and share stories that inspire business-wide customer-centricity
Mobile Application
Improve customer experiences anywhere, from the palm of your hand
Enterprise Architecture
Text Analytics
Make smarter decisions with industry leading natural language processing
Integrations
Infuse experience intelligence into every enterprise system
Data Management
Conquer your most demanding data management needs
Artificial Intelligence
It’s not AI or humans. It’s AI for humans.
Security & Scalability
Built for scalability and best-in-class data security
Learn & Connect
Resource Library
Proprietary data and strategies from top experience improvement experts
Events
Learn with webinars, conferences, panel discussions, and more
Blog
Best Practices. Industry Thought Leadership. Experience Improvement.
Podcast
Actionable industry content to gain insight and spark ideas
Partners
Leverage our partner ecosystem to maximize your business investments
Explore Pearl-Plaza
About Us
Take a break and learn about our team and what makes us tick
Customer Stories
Learn how leading brands grow their business with Pearl-Plaza
News
Learn about leading-edge innovations and employee and company accolades
Career Page
Want to unlock your full potential? Explore our current careers
Become a CX Pro
Pearl-Plaza collaborated with Hyundai to develop a core group of service experience metrics. Hyundai discovered that the strongest driver of both good and poor experiences for customers is in-store staff. With this insight, Hyundai established corporate behaviour guidelines and training to ensure every encounter is “friendly, helpful, and efficient.”
Pearl-Plaza is the real deal. They are not only vendors, but trusted partners who know our goals and what it will take for us to get there.”